Outside Monday-Friday, 9am - 5pm, many services are just not available.
It often falls to carers to fill in for the support offered by services. Stresses can run very high and carers may need support fast, on evenings, weekends and holidays, and 24 hours a day.
Some potential sources of support are:
- Crisis Response Teams / equivalents. There is an increasing number of small teams of mental health staff, that cover the 'quiet' hours. Social Services lists should include them.
- Duty Cover - Social Services 24-hour, year-round cover, run by staff from the Centres. Social Services lists should include them.
- A & E. Accident and Emergency in the local hospital is a regular point of help out of hours. Most A & E departments have trained psychiatric staff present or on call to deal with those patients that need them. It is worth having their number - under 'NHS', 'Hospitals'…
See A&E Points
- The Police - are regularly involved in front-line support of individuals with mental health problems, maybe in crisis, at night or on the weekend. They are also a source of help at difficult times - e.g. noise issues, (fear of) violence, public order issues, time of sectioning.
- Help-lines - these may have useful information, advice or contacts, as well as being someone to listen - see Helplines area
- Voluntary Sector groups. A local Carers Group may operate, part of which is a telephone number for carer advice and support. Because this support is often by another carer, it can be the ultimate support - carer-to-carer. Local directories will contain them, and help-lines. See Services List area
- Befriending services.These services provide a regular contact person, to visit and be there for someone with a mental health problem. Such a service locally may be able to visit at quiet times, reducing the gap between 5pm on Friday and 9am on Monday. Local directories will contain them, or try via local agencies.
- The Internet. More and more information is available on the Internet, 24 hours a day. It may be difficult to use this option for a carer coping with a crisis, but useful at other times in the absence of a relevant person actually available.
It is broad SCB policy to include on this site as many national, regional and local contact points relevant to carers, service users and those supporting carers in mental health, as is possible. The site will also point to key agencies covering other fields.
See entries (flagged 'Out-Of-Hours') in the Service Developments area
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